About Mohamed Alaisah
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Academic Level Master’s Degree
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Age 38 - 42 Years
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Salary 3415
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Gender Male
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Industry Management
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Viewed 132
About me
An accomplished result-oriented IT Senior professional with a proven record of accomplishment in building and leading technology operations and projects having entrepreneurial approach towards achieving business objectives through strategic IT Governance and Digital Transformation. Highly developed leadership skills coupled with a strong customer insight approach, consistently delivering profitable solutions, and committed to sustainable development, leadership, and excellence.
Education
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2020 - 2021
Canadian University Dubai, UAE
Master in IT Management and Governance
I have passed the Master in IT Management and Governance with GPA 3.6
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2002 - 2007
Al Al-Bayt University, Jordan
Bachelor in Computer Information Systems
I have passed Bachelor in Computer Information Systems with GPA of 3.5
Experience
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2011 - Present
Sharjah Commerce & Tourism Development Authority, UAE
HEAD OF IT DIVISION
SIGNIFICANT ACCOMPLISHMENTS
• Established IT strategy, governance policies, and operation guidelines aligned with the SCTDA’s strategic business objectives for driving continuous development to service delivery, business processes, customer journey, and quality of service.
• Managed the digital transformation program for 76 services across 6 key areas including Dynamics 365 ERP, hotel Licensing and Classification, Safari Vehicle Permits, Tour Guides e-Learning system, and digital signature.
• Enhanced the customer satisfaction indicator by 36% to reach 97%.
• reduced the IT helpdesk response and resolution time by 54%.
• Reduced the yearly average downtime by 23%.
• Participated in implementing the best practices for product development and IT operations to ensured compliance with EFQM, ISO9001, ISO14001, ISO27001, and ISO45001.
• Rolled out 100% paperless processes and online smart services, through automated workflows and encrypted digital signatures. Resulting in annual saving of $1.2M in 16 months. -
2009 - 2010
Dreamsoft Computers, Abu Dhabi, UAE
PROJECT MANAGER
• Headed 5 IT projects for government and private clients encompassing Emirates Global Aluminum, Emirates Palace, MOHRE, Emirates ID and Al Awael Securities.
• Developed IT project plans & strategies, established project targets and performance measures to IT enhance operations and business profitability.
• Effectively gathered requirements for projects, prepared technical/financial proposals, defined the IT roadmap, and executed 4 post-project evaluations and UAT to ensure stakeholders’ expectations.
• Ensured that change, configuration, release, testing and quality a properly followed by defining and maintaining established standards and processes. -
2007 - 2009
Map Design e-Solutions, Amman, Jordan
SYSTEM ANALYST
• Spearheaded IT projects by coordinating laterally with diverse technical teams and vertically with internal management, stakeholders, and client, analyzing business requirements for 5 projects including ERP, school registration system, recruitment system, and portals.
• Oversaw the development and implementation of 2 information systems and websites using C#, VB.NET, ASP.Net and MS SQL, and managed their hosting servers.
• Instrumental in concluding 5 IT contracts and service level agreements.
Honors & awards
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2022
Outstanding Head of Division of the year 2022
Awarded as the “Outstanding Head of Division of the year 2022”. Sharjah Commerce & Tourism Development Authority.
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2018
The Most Innovative Employee of the Year 2018
Bestowed with an award as “The Most Innovative Employee of the Year 2018”, Sharjah Commerce & Tourism Development Authority.
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2014
Chairman’s Award
Conferred with the Chairman’s Award, Sharjah Commerce & Tourism Development Authority, 2014.
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2011
The Distinguished Employee Award
Received The Distinguished Employee Award, Sharjah Commerce & Tourism Development Authority, 2011