About Eliud Muse
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Academic Level Master’s Degree
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Age 48 - 52 Years
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Salary 1850
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Gender Male
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Industry Management
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Viewed 96
About me
Astute team leader with over 18 years of experience in management and administration, specializing in sales, marketing, and project management. Proven track record of building strong stakeholder relationships and achieving organizational objectives. Skilled in project management, risk management, financial management, and communication. Adept at navigating the Kenyan market landscape
Education
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2020 - Present
Maseno University,Kenya
MA.M&E
I have completed the course-work for my masters degree in monitoring and evaluation, and submitted my thesisi awaiting the graduation by December, 2024.
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2015 - 2019
University of Nairobi, Kenya
Bachelors in Project Planning and Management
Graduated with a second class honors-upper division in project planning and management
Experience
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2019 - 2022
The Monarch Insurance Company Ltd
Branch Manager
Branch management in terms of revenues generation for the company through new business generation and retention of the existing clients.
General administrative roles of the branch office by management of the staffs , agents and client issues. -
2016 - 2019
Madison General Insurance Company Kenya Ltd
Branch Manager
• Coordinate Sales agents, Brokers and supervise Unit managers in the region to attain new and renewal sales budgets, profitably, within legal company and industry framework with a branch budget per year
• Recruit agents and management of the customer relationship to enhance business retention and revenue generation for the company.
• To set branch performance targets and goals for the year
• To appraise the staffs within the branch -
2014 - 2016
AAR Insurance Kenya Ltd
Business Development Manager
• Recruit sales agents, sell General Insurance products, and manage unit-client portfolio
• Meet branch sales (new & renewal) targets, recruit, train, motivate unit managers and sales agents, manage branch operations and client needs
• To analyze the market data, and use the data to co-ordinate, implement and evaluate business activities
• Train agents on product knowledge and sales techniques
• Appraisals for staffs within the branch -
2010 - 2013
The StarTime Media Kenya Ltd
Branch Sales Manager
Management of the company functions in the region by introduction of the Pay Tv/Digital Tv services within the western and North-Rift region. Opening up of New Accounts(channels), business partners-Super dealers &sub-dealers as well as the corporate outlets. Leading a Region Team in achieving the objectives of the organization and enhancing the capacity building in our undertaking by ensuring of the effective distribution network is well spread and the awareness campaigns of marketing activities.
• Supervision of Business Hall and front office staff, manage customer complaints and queries,
• Organize customer service events, train staff on customer service toolkits, manage product and customer surveys through market visits and sales agents, staff appraisal and secondment for staff rewards/awards.
• Recruitment of the key distributors within the region to boost distribution efficiency and revenue collection.
• Improved customer satisfaction by speedy complaint resolution and handling of the market dynamics- by having regular staff trainings on various marketing issues.
• Managed to achieve sales of 95%-120% regularly as a branch and acquiring of new accounts in the business-hence staffs gets motivated by earning the bonus/commissions on monthly base.
• Held regular weekly and or monthly meeting to brainstorm as well as handle the arising matters as a team by training and learning from mistakes from each other. -
2002 - 2007
Gold Crown Beverages Kenya Ltd
Region Sales Representative
Coordinated with the Sales and Marketing Manager to introduce and create awareness of the Baraka Chai products in the market and the advertising agency as well as with internal marketing resources to conceptualize and implement all product promotional activity countrywide including new product launches. Led the collection and analysis of market and product performance information through the Regions network and personal forays into the market and production of relevant reports for management decision-making
• Introduction of the new products in the market as well as recruitment of sales reps, key accounts and appointments of distributors within the region.
• Coordinating of region sales both quantitatively and qualitatively as well as accounting of the sales monies & records.
• General management of the company operations/functions within the region.
• Carrying out market intelligence on the nature of competition and coming up with suggestion on how to overcome them.
• Coordinated sales for five (5) regions thus five sales reps and their salesmen and merchandisers-30&50 respectively.
Honors & awards
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2019
Best Performing Branch of the Year 2019
Best outstanding performance for the year at The Monarch Insurance Company Kenya Ltd
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2012
Best Performance Manager of the Year
StarTimes Media Ltd Best Performance Manager of the Year
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2015
AAR Unit Manager 2nd Overall of the Year
Honors of the year award
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2015
AAR Unit Manager 2nd Overall of the Year
Honors of the year award
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2015
AAR Unit Manager 2nd Overall of the Year
Honors of the year award